Privacy Policy - Aussieflatmates

Last Updated: March 2026

AussieFlatmates ABN: 34198740287 ('we', 'us' or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information.

1. ABOUT THIS POLICY

This Privacy Policy applies to all personal information we collect through our website (www.aussieflatmates.com.au), our accommodation matching platform, and related services. By using our service, you agree to the collection and use of your information as described in this policy. We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, sending you a notification. Your continued use of our service after such changes indicates your acceptance of the updated policy.

2. INFORMATION WE COLLECT

2.1 We collect and hold several types of personal information necessary for our service operation. Our collection includes basic profile information such as your name, email address, phone number, and account credentials.

2.2 For users listing properties, we collect property details, photographs, videos, rental preferences, and listing information. For users seeking accommodation, we collect accommodation preferences, lifestyle information, employment status, and rental history where provided.

2.3 When you use our platform, we collect information about your browsing activities, search preferences, and interactions with other users. We also maintain records of your membership status, transaction history, and communications through our platform.

2.4 For Premium Members, we collect additional information necessary for payment processing and enhanced features, including mobile numbers and social media information where provided for verification purposes.

3. HOW WE USE YOUR INFORMATION

We use your personal information to provide and maintain our accommodation matching service, process your membership payments, and facilitate connections between potential flatmates and property owners. This includes:

•(a) Operating and improving our matching algorithms
•(b) Facilitating communication between users
•(c) Processing and maintaining property listings
•(d) Managing your account and membership
•(e) Providing customer support
•(f) Sending service updates and notifications
•(g) Verifying user identities and information
•(h) Preventing fraudulent or inappropriate use of our service
•(i) Complying with our legal obligations
•(j) Analysing and improving our services

4. PAYMENT PROCESSING

We use secure third-party payment processors to handle membership payments. When you provide payment information, you are providing it directly to our payment processor, which operates under its own privacy policy. We maintain records of your transactions but do not store your payment details.

5. USER PROFILES AND LISTINGS

5.1 Our service involves the sharing of user profiles and property listings among platform users. Users can control the visibility of their information through their account settings. Premium Members may have additional profile visibility options and access to enhanced features.

5.2 All users should exercise caution when sharing personal information through our platform. While we provide tools for managing your privacy, any information you choose to share in your profile or listings may be visible to other users of the platform.

5.3 If you choose to post information in public areas of our platform, such as forums, blogs, or message boards, this information may be accessible to other users or the general public. We advise you to exercise caution when disclosing personal information in these areas, as we cannot control how others may use that information.

5.4 Our platform may incorporate social media features and integrations (such as Facebook, Instagram, LinkedIn, or Skype). These services may collect your information, including personal data and site usage information, subject to their own privacy policies. We encourage you to review the privacy policies of these third-party platforms.

6. DISCLOSURE OF YOUR INFORMATION

6.1 We share your information with third parties only as necessary to provide our service. This includes our payment processors, and service providers who assist us with platform operations and technical support.

6.2 We will not sell your personal information or disclose it for purposes unrelated to our service. We may disclose your information if required by law or to protect our legal rights.

We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, loss, or misuse. Our security measures include encryption, access controls, and secure data storage practices.

We employ a variety of security measures including Secure Sockets Layer (SSL) technology, intrusion detection systems, firewall protections, encryption for sensitive data, and restricted access controls. Payment card information is encrypted. Employees with access to personal information are required to use password-protected screens and adhere to strict security protocols.

6.3 We may use third-party advertising companies to display ads when you visit our platform. These companies may collect information about your visits to our site and other sites in order to provide advertisements that may be of interest to you. These advertisements may use cookies, web beacons, or similar tracking technologies. You can manage your preferences by adjusting your browser setting

6.4 Our platform may contain links to external websites or services that are not operated by us. We are not responsible for the content, privacy practices, or data protection measures of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. DATA RETENTION

7.1 We retain your account and profile information for as long as you maintain an active account and for a period afterward as required by law. This includes your profile details, transaction records, and account history.

7.2 Messages between users are retained for a reasonable period to maintain platform safety and resolve any disputes. Property listings are maintained while active and for a reasonable period afterward for record-keeping purposes.

8. YOUR PRIVACY RIGHTS

8.1 You have the right to access and correct your personal information held by us. Most information can be viewed and updated through your account settings. You may request deletion of your account, though we may retain certain information as required by law or for legitimate business purposes.

8.2 If you have concerns about how we handle your information, you may contact us directly to resolve your concern. We will investigate and respond to complaints within 30 days. You may complain to the Office of the Australian Information Commissioner if you are not satisfied with our response.

9. DATA BREACH RESPONSE

If we detect a data breach affecting your personal information, we will respond promptly by containing the breach and assessing its potential impact. We will notify affected individuals and the Office of the Australian Information Commissioner where required by law.

10. COOKIES AND TRACKING

10.1 We use cookies and similar technologies to operate and improve our platform. These technologies help us understand how you use our service, remember your preferences, and provide enhanced features. We use both session cookies that expire when you close your browser and persistent cookies that remain on your device for a longer period.

10.2 You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our website, and some features may not work as intended. To modify your cookie settings, please visit your browser's preferences or settings menu. For more detailed information about cookie management and settings, visit www.aboutcookies.org.

10.3 Our platform uses essential cookies that are required for basic platform functionality. While you can disable all cookies through your browser settings, this may significantly impact your ability to use our service effectively.

11. MARKETING COMMUNICATIONS

11.1 We may send you service-related communications, including updates about our platform and important notices. If you have opted in, we may also send you marketing communications about our services. You can opt out of marketing communications at any time through your account settings or by following the unsubscribe instructions in our emails.All marketing communications from us will include clear instructions for unsubscribing or opting out. You can also manage your communication preferences through your account settings at any ti

11.2 If you provide us with an email address, you consent to receiving messages from us at that address. Standard message and data rates may apply depending on your service provider. You may change your notification preferences at any time through your account settings.

12. CONTACT US

For questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@aussieflatmates.com.au.

AussieFlatmates is a shared accommodation platform that helps people across Australia find and list shared rooms, student housing, and rental properties. Whether you're offering a room or searching for your next home, we make the process simple, fast, and stress-free. Our inclusive community welcomes all genders, backgrounds, and lifestyles—connecting people with the right home or housemate every day.

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